Departments » Utilities & Accounts Payable » Requests for Service

ORIGINAL APPLICATION FOR SERVICE

Any customer requesting services must complete an application and agreement for services. The customer will: 1) show photo identification, 2) supply a Social Security number (or Federal Tax ID number in the case of a business account), and 3) sign the application.

The Town recognizes a joint application for utility service which allows credit to be established for both husband and wife if both sign the application. A separate application will be requested if more than one connection is requested.

ACCOUNTING INFORMATION CHANGES

Any changes of account information, mailing address, account name, etc. should be made in writing by the account-holder to prevent mistakes.

COMMERCIAL AND INDUSTRIAL ACCOUNTS

Accounts established for non-residential service will require a Federal Tax ID number and a signature by a representative of the corporation. For a non-incorporated business, the account will be listed in the name of a responsible person (owner, manager, etc.). That person accepts the personal responsibility for payment of the account.

PLACE OF APPLICATION

Customers may request utility service at the Town.

TIME OF APPLICATION

The Town will strive to meet customers' needs for connection of service. Normal connection will occur one business day after the request.

OUT-OF-TOWN CONNECTION REQUESTS

If a customer wants to obtain service prior to arrival in the Town, the Town may provide service and mail a written contract to the customer. Mailed information should include acknowledgment of the establishment of service and an application for the customer to sign. The customer should also be notified of any required deposit and fees and should pay those fees before service is connected.
Customers can request a verbal explanation of the Town's policies and may obtain a written copy of the guidelines as well.

SERVICE REQUESTS FOR NEW CONSTRUCTION

The customer will need to meet the requirements explained in the line extension section of the Town's policy.